Intertwined

IT Service Management Analyst

Full Time
Allentown, PA, USA
Description

Join a flexible work environment with unlimited PTO and a very attractive 401K plan!


As the IT Service Management Analyst, you will provide service improvement and operational support for this Lehigh Valley-based company's enterprise systems. Additionally, you will have strong customer service and troubleshooting skills, and are an individual who thrives in spotting and reducing outages and incidents through monitoring, problem management, and automation.

Requirements
  • 5+ yrs experience in a Service Management capacity

  • Basic understanding of network troubleshooting

  • Experience with Server operating systems

  • Working knowledge in AWS cloud environment

  • Strong experience working with ticketing tools such as ServiceNow and Zenoss= PLUS!


IT Service Management Analyst, Service Management, Infrastructure Service Management, Problem management, Enterprise Operations, VMWare, AWS


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