ITSM Systems Engineer – Remedy exp – Paid Relo to Orlando, FL
Detroit, MI, USA
The Denzel Group has been chosen by a growing company to recruit on a ITSM Systems Engineer position. This is a permanent position that offers a competitive base salary, excellent benefits, and growth.
In this position you will support and facilitate the IT Service Management processes such as Service Catalog, Incident, Problem, Change, Release and Configuration Management.
5 years’ experience in ITSM / ITIL processes
3 years’ experience in administering and maintaining the BMC Remedy/Helix applications. This includes creation of custom processes, report design, template/tile design, integrations, SPOON job management, and application of upgrade/patches.
Knowledge of key ITSM processes including Incident Management, Problem Management, Change
stems administrator, systems engineer, itil, itsm, remedy