IT Service Desk, Contract (Local, in office)

Contract

Houston, TX 77056, USA

Description

The Denzel Group is partnered with an industry leader in Houston looking for a Service Desk Analyst for a long-term contract.

The IT Service Desk Analyst role is responsible for supporting the Service Desk functions and escalating issues as assigned.

Essential Duties & Responsibilities include:

Providing support to clients who contact the Service Desk, either directly or forwarding it to appropriate IT personnel, if necessary
Administering the Service Desk and updating the call logging systems
Setting up devices and troubleshooting software

Requirements

2 years of Help Desk or Service Desk experience
Must have experience working with PC based hardware, software and networking components
General IT troubleshooting knowledge - Windows 10 / printers / drivers / error messages
Strong customer service skills

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